The Impact of AI on Learning Transfer

“Technology has blurred the boundaries of the workplace in more ways than one. No longer limited to the confines of an office, people can now work from nearly anywhere – thanks to things like the smartphone, intuitive cloud applications and fast Wi-Fi networks” – Kineo

There’s no doubt about it – the age of AI is here.

And as Kineo reference in their ebook “How the rise of the robots is changing the skills gap”, the workplace as we know it is starting to change.

It was a great read and interesting to consider the impact that robotics, AI, and big data will have on workplaces. It seems clear that with the current changes afoot, there will be a growing emphasis on the ‘soft’ skills that at present, can only be performed by humans –

“According to LinkedIn Learning’s survey of 4,000 professionals, the most important skills employees will need, and that learning organisations must develop, are learning, leadership, communication and collaboration” – Kineo

If soft skills are crucial to the future of the workplace, then learning transfer has a key role to play in ensuring the success of workforce development.

So here’s a double edged sword to throw into the mix – how about using AI to create learning transfer…!

As workforce demographics continue to get more distributed and accustomed to mobile communication, enterprises must embrace AI chatbots to streamline their HR & Learning processes.

– 7 Ways Chatbots and AI are Disrupting HR, Chatbot Magazine

 

We have dabbled with this idea and developed our own AI coaching chatbot to support learning transfer – Coach M. If you’re keen to hear more about how you could incorporate AI into learning transfer at your organisation, feel free to get in touch.

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Emma Weber is a recognized authority on the transfer of learning. As CEO of Lever–Transfer of Learning, she has helped companies such as Telstra, Oracle and BMW deliver and measure tangible business results from learning. She has also been a guest speaker at learning effectiveness conferences worldwide and authored the hugely successful book Turning Learning into Action. Much more detail around the issues and solutions examined in this article are available in the book – please feel free to download a free chapter. Emma and her team also developed Coach M, a coaching chatbot that delivers fully scaleable learning transfer. She is also a co-author of the books Making Change Work, and Designing Virtual Learning for Application and Impact. Her work and approach is also featured in Data and Analytics for Instructional Designers by Megan Torrance (Author), Foundations of People Metrics and Analytics – by Renjini Joseph and an ATD 10-minute case study series – Chatbot Coaching for Learning Transfer.