Making Change Work

How to Create Behavioural Change in Organizations to Drive Impact and ROI

Making Change Work: How to Create Behavioural Change in Organizations to Drive Impact and ROI


Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute’s established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes.

Cutting through complex change theory, Making Change Work is a ‘how to’ guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don’t deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organisational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.


Published by: Kogan Page
Date published: 3 May 2016 00:00:00.000
Edition: 1 edition
ISBN: 9780749477608
Available in Ebook and Paperback


A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact.

Donald H Taylor

Chairman, Learning and Performance Institute

“The cost of not getting change right is enormous – competitive cost, social cost, emotional cost and more. This book builds on the authors’ earlier work and explores the way a structured approach can vastly increase the opportunity of getting change right.”

Charles Jennings

Co-Founder, 70:20:10 Institute