Accountability – A hot topic

Is it just me or is everyone talking about accountability?

“I need my team to be more accountable?” “We’re being asked to focus on accountability” –  I’m hearing the A word everywhere at the moment. But what do they really mean? I need people to be doing things that they currently aren’t doing? I need people to be following through?

Old school forms of accountability all too often seem to err toward the stick more than carrot. But does with approach work?

My preference, within Learning Transfer, is to helping the individual hold themselves accountable to things that they want/ need to do. The want or the need is often a gap in performance or outcome but to hold them accountable you need to not only then to be able to identify the gap but to take ownership of the gap. Without a gap, or without ownership the accountability often falls flat.

Thoughts anyone?

Emma Weber is a recognized authority on the transfer of learning. As CEO of Lever–Transfer of Learning, she has helped companies such as Telstra, Oracle and BMW deliver and measure tangible business results from learning. She has also been a guest speaker at learning effectiveness conferences worldwide and authored the hugely successful book Turning Learning into Action. Much more detail around the issues and solutions examined in this article are available in the book – please feel free to download a free chapter. Emma and her team also developed Coach M, a coaching chatbot that delivers fully scaleable learning transfer. She is also a co-author of the books Making Change Work, and Designing Virtual Learning for Application and Impact. Her work and approach is also featured in Data and Analytics for Instructional Designers by Megan Torrance (Author), Foundations of People Metrics and Analytics – by Renjini Joseph and an ATD 10-minute case study series – Chatbot Coaching for Learning Transfer.